lives up to “seek first to understand, then be understood” •“attention to detail and sensitivity to my wishes and faith” • “patience and a great ability to explain legal docs in common terms” • “best guy out there” • “thorough and detail-oriented” • “thorough, professional, and sensitive to my concerns” • “outstanding service” • “protected by a friend” • “high quality and trustworthy” • “good communication and access” • “you make estate planning fun” • “caring and competent” • “you feel like the only client McManus & Associates has” • “very thorough, efficient, and able to clearly explain legal jargon in layman’s terms for us” • “very professional and made us feel at ease” • “highest standards” • “strong, committed, and reliable” • “comprehensive and professional, as well as compassionate” • “absolutely first rate!” • “professional and timely” • “empathy – you understand our needs and worries” • “above and beyond” • “made something I thought was going to be a nightmare preparing – painless”
“What a great place to walk into. John was great using metaphors to translate the legal language, but not reducing it to useless pieces. I felt like I was important to creating the plan and could really speak to the fine points of the strategies used when I had completed all my documents. Thanks for a highly personal and professional experience!” - Avvo Client Rating
Ben was completely excellent, clear, willing to explain- first rate! -Art M.
“In revising my Will, I wanted to change and simplify how I arranged my bequests. John quickly grasped my intentions and communicated them to Ben who hammered them out in my new Will. Again, when I contacted Ben with questions about the changes made, his responses were extremely clear and helpful.”
“I called the office at 6:30pm expecting an answering service. Instead I was connected to Thomas Bulger, who was very helpful and was able to provide my wife and me with the information that was required early next day. He checked our files, found the material and arranged for its delivery. He appeared to put everything else aside, and our request seemed to become his top priority. We appreciate his service to us, and we believe that it is representative of McManus & Associates.”
“Excellent! Ben was not only highly knowledgeable, but he explained his answers to our questions in a most clear, and most understandable way. He was also highly respectful”
Your message yesterday made my day. I can’t thank you enough for your kindness and generosity toward me. You and Elizabeth have made a difficult and painful task much easier.
You know, John, as you get older and are among younger people, you often feel invisible. Elizabeth made me feel the most important part of this process. It is so appreciated. My sincerest thanks to you both.
“John treats us as if we were his wealthiest clients and we are small potatoes.”
“We are more than pleased with Mr. McManus’s informative and patient service. Doing business with him has been a truly pleasurable experience.”
As we finally come to an end of my challenging adventure serving as the administrator of my Aunt Marys estate, I want to express my heartfelt appreciation to you and your staff, especially Elizabeth Fojtu, for your counsel, guidance, and legal expertise. As I recall our first of many conversations that instilled confidence and calmed the waves, l was in between patient appointments at a Michigan State clinic, and you with cell phone in one hand and umbrella in the other were standing on a rainy Manhattan street corner. l had presented you — at least in my view — with a complicated and entangled situation, and I remember your clear response: you estimated costs and said you would get the job done.
l hung up the phone with relief that finally someone with professional competence and responsibility was prepared to take the wheel. And indeed despite some unanticipated challenges and rough going, you did get the job done and for what it is worth you earned more than your fee — you have my gratitude and respect. An expression of gratitude would be woefully incomplete without acknowledging your colleague, Elizabeth Fojtu. What a steady hand in turbulent waters — diligent, organized, persistent, timely, responsive. She explained each step of the way, coordinated efforts with my accountant in Michigan, and demonstrated like you — albeit without ever meeting personally — a sensitivity to psychological and emotional factors that come into play when family dynamics and money interact.
My Aunt Mary’s standards were high and perhaps for better or worse such expectations have been a part of my experience. One is susceptible to frequent disappointment when the bar is set so high, but when expectations are exceeded — what a gift. The McManus firm certainly met any expectations l would have for legal expertise; what l did not really expect was the psychological sensitivity to family interactional dynamics and the wise counsel you provided this psychotherapist during a difficult time.
As I mentioned at some time in our association, my only regret in my dealings with your firm is that you do not have a branch office in Michigan. I would have wanted to entrust you with the planning of my estate.
With best regards,
Professor, Michigan State University
“We come from Denmark and there are really many things that are different here in the United States compared to our own country. But Elizabeth Fojtu and John McManus have done their very best to explain us everything. We have been treated very well. Thank you very much for that. Our expectations have been met to the full satisfaction.”